faq: your questions, our answers.
General
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tex-lock was conceived, developed and manufactured in Leipzig. It is therefore a product "Made in Germany". We maintain the highest quality standards and use regional manufacturers in production. The cable and all connecting parts are manufactured by German suppliers according to our specifications. The actual lock is imported. All parts are assembled at our own factory in Leipzig. Here the tex-lock is also packed with care and sent to you.
We give you the option to reorder keys - for this we need the number visible on the key bit (T...)
For a flat-rate fee of €15 per order including shipping, we will produce one to three keys for you.
The delivery times are approx. 4-6 weeks (maybe longer in exceptional cases depending on the manufacturer).
Keyed alike locks:
We do not offer keyed alike locks at present. But let our team know your requirements and maybe we’ll have a keyed alike lock from tex-lock in stock next season!
We would be happy to make a lock for you that matches your personal requirements. You are welcome to contact our end customer support.
Please note, however, that custom-made products cannot be exchanged.
You cannot order the eyelet individually via our web shop. However, our end customer support will gladly create an order manually for you in the system.
Since July 1, 2019, all tex-lock eyelet cables and fasteners have been ART*2-certified.
It should be noted that this certification applies if the tex-lock parts are used in combination.
Many bicycle shops in Germany, Austria and Switzerland now have the tex-lock in their product range.
Use our dealer map to find out whether a bicycle shop near you is a tex-lock dealer.
If you decide to return the articles you ordered in our online store, please note the following:
1. please enclose the completely filled out return form (download see below). This helps us to clearly assign the return shipment and to process it faster.
2. please send the unused goods well packed with a postal service of your choice.
Texlock GmbH - Retoure
Aufgang C, 1. OG
Ludwig-Hupfeld-Str. 16
04178 Leipzig
The costs for the return are according to the cancellation rights bei dir.
3. Wir benachrichtigen dich, sobald die Ware bei uns eingetroffen ist und geprüft wurde.
Das deutsche Retourenformular kannst du hier herunterladen. Das englische Retourenformular kannst du hier herunterladen.
Security
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We have exposed all parts of the tex-lock to different attacks.
The multilayer design of the tex-lock 2.0 cable offers protection against bolt cutters, saws, fire, leverage and tensile forces.
Saw resistance in particular has again been improved significantly in version 2.0.
The eyelets and shackle locks used in the tex-lock are made of hardened steel.
We regard DIN SPEC 60016, which was developed especially for textile-based security systems, as the quality standard.
Since September 24, 2018, the tex-lock comes with improved saw resistance as standard when you order from the Texlock online shop.
You can recognize them by the orange ART label, which is attached to our tex-lock eyelets below the eyelets. In addition to the ENRA (E-Bike Insurance) you will find our insurance partner Coya on our banderoles, who recommend our locks to their customers.
ART*2 is a certification for bicycles that is carried out by an independent Dutch institute.
Bicycle locks with the ART seal of approval are only approved by the ART Foundation after a comprehensive mechanical security test at SKG-IKOB. There are various load tests on cut, pull and wear machines. Central to the test are attacks using different tools over a fixed period of time. If the lock survives these attacks, it receives the seal.
When purchasing a bike, we at Texlock recommend that you invest in an independently certified bicycle lock and take out additional bicycle insurance. In the Netherlands and Germany, many insurers require customers to use a lock with the ART seal of approval.
Das ART*2-Siegel für das tex—lock eyelet gilt immer in Kombination mit den tex—lock U- und X-Locks.
Technical information
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eyelet S
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eyelet M
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eyelet L
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without lock
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780g | 1050g | 1300g |
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with U-Lock
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1240g | 1510g | 1760g |
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with X-Lock
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1439g | 1700g | 1950g |
It all depends on which frame lock you have.
In 90% der Fälle passt unser tex—lock mate in die üblichen Rahmenschlösser. Gib uns doch gerne die Bezeichnung deines Rahmenschlosses durch und wir sagen dir, ob es kompatibel ist. Gerne kannst du das mate auch bestellen und selbst testen, ob es passt. Falls nicht, kannst du innerhalb von 14 Tagen von deinem Widerrufsrecht Gebrauch machen und das Schloss an uns zurücksenden. Die Versandkosten übernehmen wir.
As the outer fabric of the cable is made of polyester, it should generally be handled with care.
We have equipped the tex-lock with an outer material that is dirt and water repellent, similar to an outdoor jacket.
Coarse dirt can be wiped off with a damp cloth without leaving a trace.
As a precaution, it is best to treat the tex-lock regularly with an off-the-shelf waterproofing spray.
When it rains heavily, the tex-lock gets wet too. Just dry it in the fresh air.
Das tägliche Wickeln und Verdrehen kann das Seil prägen. Zieh dein tex—lock daher von Zeit zu Zeit einmal lang und streiche es glatt.
If a loop should ever form, you can pull it in again or massage it in, so that the loop is quickly reintegrated into the mesh.
Like all metal parts, the U-lock may receive a drop of oil from time to time.
Shipping methods & costs information can be found here. (free delivery within Germany from 39,- €)
Payment methods information can be found here.
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