general terms and conditions

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof.

Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partner, formation of contract 

The contract is concluded with Texlock GmbH.
By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process.

The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text 

The languages available for contract formation are German and English.

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.

4. Delivery conditions

Delivery costs may be added to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible.

5. Payment

The following payment methods are available in our online shop.

PayPal

SOFORT Banking
Credit Card Payment

Giropay

SEPA-Bank Transfer

iDeal
More information on our available payment methods you can find here .

6. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.

7. Retention of title

The goods shall remain our property until full payment is made.

For businesses, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations.

8. Distribution on the Internet by the customer

The customer is prohibited from selling the ordered goods via Internet auction platforms and similar sales channels without our prior consent. The customer is also prohibited from supplying third parties who sell the goods via Internet auction platforms. In the event of contravention, any damages incurred are to be compensated by the customer.

9. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

Applicable to businesses: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the haulier, carrier or other contractor for forwarding to the defined person or establishment. "Kaufleute" as defined by the German Commercial Code (HGB) are subject to the inspection and notification requirements set out in § 377 HGB: The purchaser must examine the goods immediately after their delivery by the vendor, as far as this is practicable in the ordinary course of business, and upon the discovery of any defect must immediately give notice thereof to the vendor. Should you fail to comply with the instructions set out therein; the goods will be deemed to have been approved unless the defect was not detectable on inspection. This shall not apply if a given defect has been concealed by us deceitfully.

10. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.

For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

Customer service: You can reach our customer service from 9:30 am to 4 pm: +49 (0)341 550193 17 or by e-mail: support@tex-lock.com

Ist die gelieferte Sache mangelhaft, leisten wir gegenüber Unternehmern zunächst nach unserer Wahl Gewähr durch Beseitigung des Mangels (Nachbesserung) oder durch Lieferung einer mangelfreien Sache (Ersatzlieferung).

Die vorstehenden Einschränkungen und Fristverkürzungen gelten nicht für Ansprüche aufgrund von Schäden, die durch uns, unsere gesetzlichen Vertreter oder Erfüllungsgehilfen verursacht wurden

• for injury to life, limb or health

• bei vorsätzlicher oder grob fahrlässiger Pflichtverletzung sowie Arglist

• bei Verletzung wesentlicher Vertragspflichten, deren Erfüllung die ordnungsgemäße Durchführung des Vertrages überhaupt erst ermöglicht und auf deren Einhaltung der Vertragspartner regelmäßig vertrauen darf (Kardinalpflichten)

• im Rahmen eines Garantieversprechens, soweit vereinbart

• towards consumer.

Informationen zu gegebenenfalls geltenden zusätzlichen Garantien und deren genaue Bedingungen finden Sie jeweils beim Produkt und auf besonderen Informationsseiten im Online-Shop.

Customer support: via phone 9:30 to 16:00 at +49 (0)341 550193 17 or via mail: support@tex-lock.com

11. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

• for injury to life, limb or health

• for deliberate or grossly negligent breach of duty

• for guarantee commitments, where agreed

• towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

In other cases claims for damages are not applicable.

12. Code of conduct

We have submitted to the following codes of conduct:

- Trusted Shops Quality Criteria

13. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed here . We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

14. Final provisions

If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.